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Your card readers, touchscreens, ATMs, and other customer-facing devices need to be cleaned inside and out to keep both them and their users happy and healthy. 

Recent changes in the world have left us flooded with information about the spread of dirt and germs and how to stay ahead of the curve. When your customers and employees interact with your equipment, they see how clean the outside of your device is - but wonder about those parts they can’t see.

Ensure the health of your devices, employees, customers, and brand when you clean and disinfect with the products that are made to safely care for your equipment.

Keep your devices and business performing by:

• Cleaning your devices daily, both inside and out
• Using the right agents and tools to clean and disinfect
• Letting your customers know the equipment they are using has been cared for

During these unprecedented times, general cleaning removes bacteria, dirt, and germs from your equipment. Learn how to clean your:

Surfaces and Housing

Touch Screens & Order Tablets

POS Systems

Card Readers

Self-Service Kiosks

We know a thorough cleaning is an important step toward good equipment hygiene, but what makes cleaning an integral part of owning equipment?

Dirt causes problems. It doesn’t just store germs and bacteria, it gets inside your device and can stop it from working properly, delaying transactions and lengthening checkout lines. 

Be known as the company who cares.

A defined, well-communicated cleaning process provides comfort to your customers.

Germs and bacteria can live on the outside and within crevices inside the devices, putting both its owners and its users at risk. 

If you don't think a little wear-and-tear will have an effect on equipment performance, ask yourself these questions:

• How can a card reader’s pins make good contact with a chip on a credit card if they are dirty?
• How can dirt and obstructions not cause jams for currency handling equipment?
• How can a printer not jam if it as adhesive and residue on it?
• How can a scanner harboring dirt create a clear image?
• How can a dirty sensor or lens read?

 Disinfecting not only removes bacteria and viruses - it kills it.

• The CDC reports the importance of both cleanings and disinfectant. Inside your machines, germs can be recycled on the media– card, check, label, cash, etc.– and then they can be passed on to your employees.
• Crevices and difficult to reach places can cause functionality problems as well as harbor germs.

Perception is key; now more than ever.

• A well-defined cleaning program that is clearly communicated to all audiences gives customers peace of mind.
• Appearance is everything: a dirty device may keep customers away.

Thorough disinfection of mobile computers, tablets, printers, scanners, and other devices is critical to infection control in workplaces and public spaces.

But there is a right and wrong way to do it.

In a recent NCR study, 78% of failed magnetic strip card readers were recovered after using Waffletechnology cleaning cards.

Consistent use of these specialized cleaning tools will improve performance, increase availability, and enhance the user experience.

Read more about recent findings related to technical device cleanliness in the news.

Lack of cleaning is the most common cause of preventable support desk calls

-Digital Check

59% of cashiers have experience a barcode not being printed well on the label

-Digimark

You should disinfect your bank cards once a week to kill germs - here’s how to do it effectively

-Edinburgh News

Mobile, Money, Laptop – Methods To Keep Them Clean In The Time Of Corona

-ED Times

How to clean your credit cards

-The Points Guy

Manhattan ATMs are absolutely riddled with bacteria

-The New York Post

New research reveals filthiness of cash, cards, and coins

-LendEDU

Use a card reader cleaning card according to the manufacturer guidelines

-US Payments Forum

The importance of developing processes for providing safe, clean, and disinfected electronics

- J. Darrel Hicks, Master REH, Cert. of Mastery in Infection Prevention

"Using a 70 percent isopropyl alcohol wipe or Clorox Disinfecting Wipes, you may gently wipe the exterior surfaces of your iPhone. Don't use bleach. Avoid getting moisture in any openings, and don't submerge your iPhone in any cleaning agents."

“The CleanBill Pro products provide the best possible cleaning, ensuring the equipment continually delivers the unparalleled performance we are known for.”

"Diluted detergent or up to 70% isopropyl alcohol solution can be used for cleaning plastic and metal surfaces of ATMs. [The same] can be used for cleaning PIN pads, but they should then be wiped over again with clean water to prevent degradation of materials."

“Panini Waffletechnology Check Scanner Cleaning Cards were developed by KICTeam to clean the scanner's optics of built-up dirt and ink. In addition, it will also clean the magnetic heads and the transport roller mechanisms that allow the check to pass through the scanner. This card, when used as a consistent maintenance product, will keep your Panini Vision X and Vision neXt Check Scanners performing as designed.  ” 

“After cleaning, the devices may be sanitized using an alcohol-based wipe or appropriate alcohol-based cleaner (approx. 70-90% strength isopropyl alcohol) applied to a microfiber cloth.“

Clean the exterior of the machine, and any place a user touches the equipment, with isopropyl alcohol wipes. Pre-soaked disposable wipes with 70% isopropyl alcohol are recommended.

"It may be necessary to take additional measures to clean or disinfect the product. Recommended cleaning: Apply a small amount of 60%-80% Isopropyl Alcohol to a cleaning cloth or towel."

"Clean the touch screens and hardware surfaces using a microfiber cleaning cloth or cloth towel and a diluted detergent solution, such as household soap and water or a solution with up to 70% isopropyl alcohol."

The goal of using KIC solutions goes beyond the health of equipment users and extends to the health and longevity of the equipment as well as your business’ reputation. 

Using high-quality, device-specific cleaning products will make your machines look good, desirable to use, as well as improve the overall performance of your products and maintain the longevity of the machine in use.

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