Your card readers, touchscreens, ATMs, and other customer-facing devices need to be cleaned inside and out to keep both them and their users happy and healthy.
Recent changes in the world have left us flooded with information about the spread of dirt and germs and how to stay ahead of the curve. When your customers and employees interact with your equipment, they see how clean the outside of your device is - but wonder about those parts they can’t see.
Ensure the health of your devices, employees, customers, and brand when you clean and disinfect with the products that are made to safely care for your equipment.
Keep your devices and business performing by:
Cleaning your devices daily, both inside and out
Using the right agents and tools to clean and disinfect
Letting your customers know the equipment they are using has been cared for
During these unprecedented times, general cleaning removes bacteria, dirt, and germs from your equipment. Learn how to clean your:
Surfaces and Housing
Touch Screens & Order Tablets
...But Why Clean?
We know a thorough cleaning is an important step toward good equipment hygiene, but what makes cleaning an integral part of owning equipment?
Dirt causes problems. It doesn’t just store germs and bacteria, it gets inside your device and can stop it from working properly, delaying transactions and lengthening checkout lines.
Be known as the company who cares.
A defined, well-communicated cleaning process provides comfort to your customers.
Aesthetics & Customer Perception of Brand
Employee & Customer Health
Germs and bacteria can live on the outside and within crevices inside the devices, putting both its owners and its users at risk.
If you don't think a little wear-and-tear will have an effect on equipment performance, ask yourself these questions:
How can a card reader’s pins make good contact with a chip on a credit card if they are dirty?
How can dirt and obstructions not cause jams for currency handling equipment?
How can a printer not jam if it as adhesive and residue on it?
How can a scanner harboring dirt create a clear image?
How can a dirty sensor or lens read?
High-quality devices provide users with a seamless experience and keep business owners happy.
Thoroughly cleaned and disinfected equipment is essential for the health of your customers and employees.
Disinfecting not only removes bacteria and viruses - it kills it.
The CDC reports the importance of both cleanings and disinfectant. Inside your machines, germs can be recycled on the media– card, check, label, cash, etc.– and then they can be passed on to your employees.
Crevices and difficult to reach places can cause functionality problems as well as harbor germs.
Clean-looking, easy-to-use devices provide customers with a positive experience and trust in your brand.
Perception is key; now more than ever.
A well-defined cleaning program that is clearly communicated to all audiences gives customers peace of mind.
Appearance is everything: a dirty device may keep customers away.
- J. Darrel Hicks, Master REH, Cert. of Mastery in Infection Prevention
Equipment manufacturers are speaking up.
"Using a 70 percent isopropyl alcohol wipe or Clorox Disinfecting Wipes, you may gently wipe the exterior surfaces of your iPhone. Don't use bleach. Avoid getting moisture in any openings, and don't submerge your iPhone in any cleaning agents."
"Diluted detergent or up to 70% isopropyl alcohol solution can be used for cleaning plastic and metal surfaces of ATMs. [The same] can be used for cleaning PIN pads, but they should then be wiped over again with clean water to prevent degradation of materials."
“Panini Waffletechnology Check Scanner Cleaning Cards were developed by KICTeam to clean the scanner's optics of built-up dirt and ink. In addition, it will also clean the magnetic heads and the transport roller mechanisms that allow the check to pass through the scanner. This card, when used as a consistent maintenance product, will keep your Panini Vision X and Vision neXt Check Scanners performing as designed. ”
"Clean the touch screens and hardware surfaces using a microfiber cleaning cloth or cloth towel and a diluted detergent solution, such as household soap and water or a solution with up to 70% isopropyl alcohol."
The goal of using KIC solutions goes beyond the health of equipment users and extends to the health and longevity of the equipment as well as your business’ reputation.
Using high-quality, device-specific cleaning products will make your machines look good, desirable to use, as well as improve the overall performance of your products and maintain the longevity of the machine in use.